FAQs

How long does the battery last on a full charge?

Our fans typically last between 4 to 10 hours depending on the speed setting used.

How do I recharge the fan?

ColbyFans come with a USB charging cable (USB-C or micro USB, depending on the model). You can plug it into any USB-compatible power source like a laptop, power bank, or wall adapter.

Is the fan noisy when in use?

Not at all. Our fans are designed to run quietly, so they won’t disturb you whether you’re working, sleeping, or traveling.

Can I use the fan while it's charging?

Yes, it is safe to use it while charging. However, for the best battery performance, we recommend letting it charge fully first.

Do you offer different fan speeds?

Yes! Each fan includes a 1 to 120 adjustable speed settings— 1 to 20 low, 20 to 100 medium, and  100 to 120 high—for customizable airflow.

Is it safe for kids to use?

Yes, our fans are made with soft blades and protective covers, making them safe for supervised use by children.

What’s the size and weight of the fan?

Our mini fans are compact and lightweight, weighing under 200g and small enough to fit in your pocket or purse.

Where do you ship from?

We ship all orders from our warehouse in Hong Kong.

How long does shipping take?

Due to high demand, shipping usually takes 1 to 4 weeks depending on your location.

Do you ship internationally?

Yes, we offer international shipping to most countries. Shipping costs and times will be calculated at checkout.

What is your return policy?

We offer a 30-day return or exchange policy for unused fans in their original packaging. For more details, please contact our support team.

How can I contact customer service?

If you have any questions or need help, feel free to reach out to us at info@colbyfans.com. We’re here to help!